Shipping policy

Order Processing Time

All StoryInPic products are custom-made and produced upon order.

Production time typically takes 1–3 business days, depending on:

  • Product type

  • Customization complexity

  • Order volume

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is ready, it will be shipped or made available for pickup.

Shipping Within the UAE

Estimated delivery time after dispatch:
1–3 business days

Shipping costs are calculated at checkout unless otherwise stated.

Free shipping may apply to selected orders or promotional campaigns.

Delivery timelines are estimates and are not guaranteed.

International Shipping

International delivery times vary depending on destination and customs procedures.

Customers are responsible for:

  • Customs duties

  • Import taxes

  • Clearance fees

We are not responsible for delays caused by customs authorities or shipping carriers.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (if applicable).

Risk of Loss

Once the order is handed over to the shipping carrier, the risk of loss or damage transfers to the customer.

StoryInPic is not responsible for:

  • Shipping delays

  • Lost packages caused by incorrect address details

  • Carrier-related issues

Please ensure your shipping address is accurate before completing your purchase.

Store Pickup (If Applicable)

Customers may choose in-store pickup at:

StoryInPic – Palm Jumeirah Mall, Dubai

You will be notified once your order is ready for collection.

Damaged Packages

If your package arrives visibly damaged, please contact us within 24 hours of delivery at:

📩 palmjumeirahmall@storyinpic.com

Include photos of:

  • The packaging

  • The product

  • The shipping label

Claims submitted after 24 hours may not be eligible for review.